PoolTickets FAQ

First, select a sport. Then select the league and the relevant game, as well as the category in which you are interested. Then purchase the option.

If you chose correctly, you are entitled to buy a ticket to the game you chose at a subsidized price (the “exercise price”).

Option Price = The fixed and uniform price for the type of option you select, for the chance to buy a subsidized game ticket.

Exercise-price = Those who select the correct option are eligible to purchase a ticket at a subsidized price (the exercise price). This price changes dynamically depending on the number of participants in the pool.

The ticket subsidy varies dynamically depending on the number of participants. The greater the number of participants, the greater the subsidy. And the final ticket price is discounted accordingly!

A participant who buys an option and selects the correct teams/s that are playing in the relevant game that he/she wishes to attend.

You will know if you can buy a ticket at a subsidized price when the names of the teams that are going to participate in the game that you chose, are publicized.

If you have selected a team that will be playing in the game, then you are entitled to buy a ticket to that game at a subsidized price (the exercise price).

This means that the specific option you want to buy is in great demand, and the possibility of selecting this option will close soon.

The number of options available is limited, depending on the subsidized ticket inventory. You can select another option.

Ticket inventory varies from game to game. You can choose a category on the basis of the available inventory (in categories: VIP / 1/2/3). Buying an option is on a first come first served basis.

Congratulations! You have chosen correctly. Now all you have to do is pay the subsidized exercise price and you will receive a discounted, subsidized ticket to the game.

Congratulations! You have won the opportunity to purchase a subsidized ticket to the game. You may purchase the ticket only from the same category that you selected when you purchased the option.

You can purchase an open ticket for the Finals at the full price and secure a seat at the Finals.

After you select the option and complete your order, you cannot change it, because as soon as you select an option it is reduced from the inventory of options available for others to purchase.

However, there is no restriction on the number of options that a participant can chose, subject to the stock of available tickets.

So you can buy another option. In addition, you can contact our customer service department and we will do everything in our power to help you.

The general seating area depends on the category you chose, but the location of your specific seat varies, depending on the specific vendor.

Your seat will be assigned on the day on which the ticket is issued. The seats can be anywhere in the category area.

Do not despair. Try your luck again and maybe in the future you will choose correctly.

The option price is the cost of participating in the subsidized tickets system and it cannot be refunded.

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You can pay using any credit card or through PayPal.

Yes, you can pay in up to 3 equal installments without interest.

Orders placed through our website are secured using high security standards. Credit card clearing is done through secure servers that are compliant with the most stringent commerce sites security standards. They are PCI Compliant.

After you purchase a ticket, you will receive an order confirmation by email.

You can display the ticket on your cell phone when you arrive at the entrance to the game on game day, and the attendant there will scan the barcode. Or you can print the ticket and bring it with you to the game.

The confirmation email contains essential information and important instructions. Please read it carefully.

If you do not receive an order confirmation email, or if you have any other question or request at any time, please contact us.

If you have not received an order confirmation email or if you have any other question or request at any time, please contact us.

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If an event is canceled and not rescheduled for any later date, and upon approval of the organizers of the event and/or suppliers, we will ask you to return the ticket, and we will issue you a credit for the order.

If the event is postponed - in most cases, the tickets will be valid for the new date. If you cannot attend the new date set for the game, we can help and try to resell your ticket on the site.

In this case, we cannot guarantee a refund. (Company Regulations). In case the event is canceled or postponed to another date due to weather conditions, you will not be entitled to a refund. (Lawyer)

On your personal profile, where you filled out your personal information, you can confirm that you wish to receive informational mailings and promotional material from us, as well as the latest updates and worthwhile offers.

You can long in to your personal profile on the site and change the necessary information. In addition, you can contact us with any question and we will be happy to serve you.

We suggest that you first check whether the Questions and Answers page has an answer to your question.

Most communication with us is done via e-mail or chat support on the site…

We will be happy to provide you with an answer to every question or request.